Product Designer Omnichannel squad

If you live in the Netherlands, you have probably at least once been to one of de Bijenkorf department stores. If so, you know that we take pride in creating a magical atmosphere in the store and let every customer feel special. At de Bijenkorf Ecommerce department we strive to translate this magical and special experience to our customers online. Will you join our Product Design team to help achieve this vision?

About the position Product Designer Omnichannel squad

You will join a multidisciplinary squad called Omnichannel, responsible for ensuring a smooth transition of our services between our flagship stores and our digital e-commerce platform. To achieve the vision of offering a seamless omnichannel shopping experience, the Omnichannel squad is also responsible for internal tools that enable our employees and brand partners to provide relevant services without frictions our customers. As a Product designer on this squad, you will have the opportunity to closely work with not only the digital development team, but also the store employees in uncovering business opportunities. This means that you will be creating designs for both B2C where end-users are our customers and B2B products, where end-users are our store employees or brand partners.

Until now, the focus of this squad has been mainly on using technologies to assist services between stores and online, such as ordering items online and picking them up at stores, or using apps in the store to check for stock or other product properties, and so on. In the future, the squad wants to further explore solutions to provide truly omnichannel experience to our customers.

In this role, you will need to use both your analytical and creative sides to synthesise the various processes happening in different departments of the organisation and create a consistent experience for our customer.  This role requires multi-disciplinary design skills: apart from traditional UI/UX skills, it is beneficial if the candidate also has experience in the Service Design domain, having facilitated workshops or design sprints or crafted service blueprints. In addition, experience with optimizing workflows would be a great bonus. You will lead the end-to-end design process, i.e. empathising, defining, ideation, prototyping, and testing design solutions. You will work closely with the development team in an agile setup to deliver and iterate fast.

Your experience

You would be a great match for this role, if:

• You have a significant amount of experience in UI/UX with a solid portfolio, but also knowledge of service design principles and experience in facilitation
• Your toolbelt consists of strong knowledge of user-centered design practices, detailed interaction design, rapid ideation tools, and agile process
• You have experience in validating design solutions using qualitative and quantitative methods in an iterative design process
• You can make sense out of Google Analytics or other data to retrieve the insights, derive the conclusions you need to create solutions for your user problems
• You have a strategic mindset and are excellent in stakeholder management
• You have no difficulty in convincing others in your ideas using excellent verbal and written communication skills, along with storytelling skills
• You are good at balancing between the bigger picture and details
• You have experience with design for software, dashboards or B2B tools
• You are fluent in English, but have a good understanding of the Dutch language
• You consider yourself a pro in Figma and can use prototyping tools

• You empathise with your users, you have experience with stakeholder interviews, you take pride in understanding your user's workflows and you design tools that help users with task-completion, speed and accuracy
• You can filter through complex processes to come up with simple, elegant and streamlined solutions

We would love to hear from you if you believe you would be a great fit for our driven team and if you recognize yourself in the above qualities.

What we offer

• A market conforming salary
• 30 days leave
• An annual (variable) bonus
• Contribution towards your pension
• Collective health insurance
• A great culture hosting over 40 nationalities
• The opportunity and support to develop yourself both technically and professionally
• An employee discount on products purchased from de Bijenkorf
• Brand new office building with a view to Johan Cruijff ArenA
• Foosball, pingpong, pool*and Friday Trivias.
• Bi-weekly drinks* at our company Sprint Bazaar Review

*(when we are back in the office)

Over het Servicekantoor

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